using telephony to your advantage
SIP installation and support require a coordinated effort to integrate new technologies, troubleshooting processes, managed services, and multiple vendors. That’s where Mercury Z can help. We offer an independent, in-depth, vendor-agnostic SIP remediation solution that will bring the picture into focus. The goal of this solution is simple: to help our client use SIP to its fullest and most beneficial extent.
However, problems arise when enterprises implement and use SIP without a unified plan for support and maintenance. Without adequate SIP knowledge, IT departments are left to maintain the new system, troubleshoot unseen issues, streamline processes, and coordinate with multiple vendors. The results can be disabling:
Operating at the application layer, Session Initiation Protocol (SIP) uses IP to control voice and video. When implemented and supported properly, SIP can add flexibility to communication systems, enable applications, generate significant savings, and lead to a high return on investment.
- One-way calls
- Dropped calls
- Total site outages for voice
- No end-to-end testing
- No design validation
- Vendor finger-pointing
- Operational inefficiency
- Wasted funds
- Poor customer experience
Mercury Z leads the way by performing a complete analysis of the SIP infrastructure. Using the latest SIP testing tools, our engineers work to ensure that SIP becomes and advantage, not a hindrance. SIP analysis includes:
- Verifying all components, system architecture, and configuration, including routers, switches, border controllers, OSI model, hardware, software, circuits, and system interactions.
- End-to-end SIP testing, including verifying calls to/from the client on the carrier’s network, verifying calls within the client’s network, load testing, failover testing, and validation of dial plan.
- Evaluating the client’s troubleshooting scheme and organizational support structure.
When it’s said and done, clients come away with recommendations for optimizing the network and a clear picture of the technology in use. Additionally, Mercury Z can identify personnel needs, engineering processes requirements, troubleshooting needs, and support options.