On July 1, 2011, Mercury Z completed the migration of over 23,500 of our client’s customers to new static IP addresses. Better yet, we did it ahead of schedule, making our client’s CEO and CFO very happy.
Our solution, an extension of our Z Desk offering, included the hiring and training of over 100 help desk agents in two operations centers. In addition, we developed a customer interface to manage and mitigate customer anxiety. We provided tier 1-3 support for customer with limited technical expertise and established efficient reporting metrics to verify that we were hitting our predetermined project milestones.
Just one example of the scale of work we’re capable of at Mercury Z.