Our Client Engagement Model
D.A.P.E.R.
Since no two engagements are the same, our functional blueprint—the Z Methodology—guides the engagement process, leaving room to flex and explore as each engagement demands. It ensures that we uniquely blend business sense and vision to create a game-changing, implementable solution.
Together, the steps follow the shape of the Z: from top-level planning to bottom-line implementation.
Defining the problem
Architecting a solution
Planning connects innovation and implementation
Executing an organized strategy
Delivering outstanding Results
D - Define
A transformative solution addresses the problem’s every nook and cranny, left to right, top to bottom. Accordingly, the path toward transformation begins by evaluating the situation, taking measurements, and uncovering the problem.
Distinguished by their business experience—in fields like aerospace, telecommunications, manufacturing, defense, engineering, pharmaceutical, and healthcare—and creativity, our advisors view problem-discovery as a two-way exchange. That is, they begin with a conversation between client and advisor, and our advisors would rather listen than talk.
After all, we can’t dictate the problem; we want to discover it. Discovery is also a matter of asking the right questions so that, after the exploration process, we can define the core problem rather than symptomatic issues.
By the end of this phase we know exactly what we’re dealing with and we make way for innovation in the Architecture phase.
A - Architect
Viewing the problem from different perspectives and brainstorming approaches both enable us to produce a prismatic group of possible solutions. With all those possibilities, it’s not a matter of choosing the first answer or the biggest, but the one that speaks to the problem’s every facet.
It is sometimes necessary to refine requirements and ensure that we’re hitting the mark. Furthermore, we don’t confuse innovation with imagination, i.e., our solutions are realistic, fully implementable.
We compose a detailed statement of work, which we then present to our client. After feedback and client acceptance, we move on to the Planning phase.
P - Plan
The planning phase connects innovation to implementation and allows the solution to be converted into real-world results. After all, brainstorming alone is only wishful thinking.
Our planning efforts yield a detailed logistical breakdown, including important dates, functions, dependencies, critical path, and a defined project goal.
Flexibility is a key characteristic of each project plan. It means the solution, once implemented, can be checked and adjusted as needed while keeping the project goals always in sight.
E - Execute
Under the supervision of a project manager, our skilled operations staff executes the project plan from beginning to end. We allocate every available resource and acquire others, including additional personnel and technology.
Reaping the rewards of innovation requires evaluation and adjustment. Using ongoing metric-driven analytics, we measure the plan and implementation to make sure they’re efficiently fulfilling requirements.
R - Results
We see the project plan to termination and deliver a set of measurable results, displaying our innovation and its impact on the client.
Delivering results is part of our methodology because we’re not finished until the customer is happy. Thus, this phase involves a process of ensuring client satisfaction, quality validation, and performance measurement.