Z-Desk

Making help desks more helpful

 

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Z-Desk allows companies to save on operational expenses by centralizing their help desk activities. Mercury Z’s hires and trains only high-achieving personnel—people who act fast and do more. In addition, Z-Desk increases efficiency with its consolidated approach to customer-facing and internal help desk support. Rather than using separate help desks for separate issues, Z-Desk puts everything in one location, passing each customer to the required level of support—1^st line, 2^nd line, Engineering and Design, IP Address Allocation, DNS—via a single call.

Z-Desk’s single call structure decreases customer anxiety and leads to higher customer retention. Friendly experts field calls 24/7 from one of Mercury Z’s two Cary, NC, call centers. Additionally, Z-Desk includes ongoing training, rigorous reporting, and metrics in order to verify productivity and success.