Mercury Z provides a distinctive, turnkey alternate sales synergizer to telecommunication carriers of voice, data and video in need of an immediate impactful improvement in revenue performance and subscriber growth. Our Z Factor enables a rapid, risk-free, modular ramp-up of face-to-face direct sales channels that are customizable and revenue-rich. Our team has decades of experience providing solutions to all parts of the telecommunications industry. With a proven track-record of assisting telcos for hundreds of millions of dollars in sales projects, our professionals can tailor customized solutions to your particular needs. More about our team: » Exceptionally Experienced Our management teams are dedicated to you our Client. From all levels we have a extensive experience in direct sales and Telecom. » Step Staffing Development Programs Monitored training and development program for entire staff that focusing on 10 performance metrics and behaviors. » Step Customer Service Contract Process Instant install, 24 hour quality checks, 30 to 60 day contacts increase overall customer satisfaction and retention by adding a personal touch to all sales increasing stickiness. » Demographic Prioritized Lead Management Specific demographic and psychographic targeting algorithms to maximize qualified customers - Min. 90 day touch cycle. » Rigorous Reporting Sophisticated tracking and analysis of sales trends, customer buying patterns and lead dispositions improvement. Staffing Recruiting & Sourcing Top Talent Hiring the "right" people the first time is our specialty. Our staffing strategy is about quality not about quantity. Every representative is carefully selected on their passion and ability to provide excellent customer service not only sales. Training Mentoring & Personal Development From product trainings, weekly adversity segments, rebuttal reviews and prospect demographic deep dives. Our focus is not about just selling, it is about developing the true understanding and motivational determination and drive that creates personal ownership of our Client's brand within our teams. Through skip-level mentoring programs and peer pair programs, our culture is committed to owning each representative's personal development, professional achievement and ultimate sales success. Execution Relentless Sales Performance & Quality Checks Through rigorous lead management and disposition process, we not only geo-target our prospect base, but we understand their sales buying patterns. Driving personal ownership we "inspect what we expect" our dedicated management teams focus on hourly, daily, weekly and monthly sales temperature checks allowing us to be a proactive sales solution instead of reactive. They also focus on daily quality customer callbacks to ensure our teams are delivering customer excellence and service on each sale. Teamwork Collaborative Pay-per-Performance Model Utilizing a pay-per-performance model, our solution is a "win-win". We offer you the flexibility of trying new out-of-the-box marketing and sales solutions without the hassle of paying extra expense. As a dedicated partner and change-agent, we will review and share our best practices to ensure your team consistently has a full-view of portfolio health, including customer performance and buying patterns, sales agent-life cycles, competitor field intelligence, lead management, and sales rep productivity. Retention Metrics, Monthly Lineloss & Churn Reviews We believe that customer acquisition and referrals lead the way to increased sales, brand recognition, product awareness and credibility making it easier for us to sell more. In an effort to ensure this quality is always maintained. We partner with our Clients on reviewing channel sales stickiness from order entry to install. This structured process allows us to help our Clients increase saves, acquire win-backs and overcome future fallout challenges.